Shipping policy

We aim to despatch all orders the same day, if ordered before 11 AM, with the exception of weekends when orders will be despatched the next working day.

We use a combination of Hermes, Royal Mail and DHL for deliveries depending on size, weight, and location - in order to offer you the best shipping experience. 

STANDARD DELIVERY - 2-5 days.

EXPRESS DELIVERY – 1-2 Days.  This is NOT GUARANTEED - From time to time there maybe unexpected problems which are outside of our control. 

Please Note: Synovium Health Supplements are only available for sale in UK & Ireland. 

 

Shipping to EU & Rest of the World 

At Fetlox we are operating on a DDU (Delivery Duty Unpaid).  This means as the customer you are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.

If your parcel is subject to charges the customer is responsible for these charges and theses will need to be paid before the goods can be released.

These charges vary from country to country; therefore, we are unable to estimate the costs.  For more information, we suggest contacting your local tax authority. 

If the import charges are unpaid - the parcel will be returned back to us and therefore any costs associated with this will be deducted from the final refund.

 

Orders to Europe & Rest of World (ROW) are usually despatched within 1 day of receipt of your order to allow for all the necessary customs paperwork.

European & ROW Delivery – Up to 2kg we use Royal Mail International Tracked, parcels over 2kg will be delivered using DHL Express.  DHL SHIPPING COSTS ARE CALCULATED AT CHECKOUT.

Delivery Times-

Royal Mail Int’l Tracked – Please allow 5-15 working days delivery from the point of despatch.

DHL Worldwide Express – Please allow 1-6 days depending on location from the point of despatch.

Package Weight	UK Standard	UK Express	Ireland	Europe	World Zone 1	World Zone 2	World Zone 3
0-150g	£3.00	-	-	£10.00	£15.00	£15.00	£15.00
150g – 1kg	£3.95	£5.50	£8.00	£10.00	£15.00	£15.00	£15.00
1kg – 2kg	£4.99	£12.00	£12.60	£12.00	£20.00	£20.00	£20.00
2kg – 5kg	£6.50	DHL	DHL	DHL	DHL	DHL	DHL
5kg – 10kg	£7.99	DHL	DHL	DHL	DHL	DHL	DHL

For Royal Mail Country Zones click here

During periods of peak business ie. Christmas - delivery times may be delayed.