Refund policy

Returns
Our policy lasts 14 days.  If 14 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.  It must also be in the original packaging and labels intact.

To complete your return, click here  and return the form with your purchase.

There are certain situations where only partial refunds are granted (if applicable).  Any item not in its original condition, damaged or missing parts for reasons not due to our error, or an item that is returned more than 14 days after delivery.

Exchanges

If you require an exchange, please follow our returns procedure.  This can be done by placing a new order on our website.  Your refunds are processed very quickly and by placing a new order means there are no delays in turnaround and also avoiding disappointment with items go out of stock.

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at Sales@Fetlox.com.

Shipping
To return your product, you should mail your product to: Fetlox, Stratton Nursery, South Petherton, TA13 5LW, United Kingdom

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over £75, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.