Returns & Exchanges

1. Register your return by logging in to your customer account below.
2. It is your responsibility to return your order back to us, we cannot accept responsibility for parcels that aren't delivered directly to the returns address, or are left unattended.
3. You can purchase a Royal Mail returns label from us at the cost of £3.60 below.

1. If you require an exchange, please follow our returns procedure above.
2. We do recommend placing a new order on our website, this avoids disappointment when items go out of stock, especially during seasonally busy periods.
3. We offer 1 exchange (additional exchanges will be charged), we will cover the shipping cost, however should you return your exchanged item for a refund we will deduct the shipping cost from the final refund.
4. Items from our Outlet Page cannot be exchanged.  

1. Log into your customer account below to register your return.
2. Please include your completed returns form, which can be printed below.
3. We will refund you within 14 days of receiving your returned goods, using the same payment method you used to place your order. Please note that original shipping costs are non-refundable and will be excluded from your refund.
4. It is your responsibility to return your order back to us, we cannot accept responsibility for parcels that aren't delivered directly to the returns address, or are left unattended.

1. Log into your customer account below to register your return.
2. Please include your completed returns form, which can be printed below.
3. It is your responsibility to return your order back to us, we cannot accept responsibility for parcels that aren't delivered directly to the returns address, or are left unattended.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2 days of receipt.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank/credit card account, it may take some time for your refund to appear. 

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fetlox.com.

As an EU customer you have the right to withdraw from your order within 14 days of receiving your goods, without giving any reason. The withdrawal period expires 14 days from the day you (or someone you nominate) receives the last item in your order.

To exercise your right of withdrawal, you must inform us before the 14-day period expires. You can do this in one of the following ways:

Exercise your right of withdrawal by clicking withdraw from contract here. You will be asked to confirm your withdrawal and will receive a confirmation by email.