GDPR Compliance

 

FETLOX GDPR & Cookie Policy

 

1. Introduction

At FETLOX, we respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, and safeguard your information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as well as how we use cookies on our website.

By using our website or providing your information, you agree to the terms of this policy.

2. Who We Are

FETLOX (“we”, “our”, or “us”) is the data controller responsible for your personal data.

Contact details:
Email: sales@fetlox.com
Address: 18 Whiteladies Road, Bristol, BS8 2LG

If you have any questions about this policy or how we handle your data, please contact us.

3. What Data We Collect

We may collect and process the following types of personal information:

  • Contact details: name, email address, phone number, and postal address

  • Order information: purchase history, delivery details, and payment data (processed securely by our payment providers)

  • Account information: username, password, and preferences

  • Website usage data: collected through cookies and analytics tools

  • Marketing preferences: your choices on receiving communications from us

4. How We Use Your Data

We use your information to:

  • Process and deliver your orders

  • Manage your customer account

  • Provide customer support and respond to enquiries

  • Send marketing emails or newsletters (only if you have opted in)

  • Improve our website and shopping experience

  • Comply with legal obligations

We only use your personal data where we have a lawful basis, such as fulfilling an order, obtaining consent, or meeting legal requirements.

5. How We Store and Protect Your Data

Your personal information is stored securely on protected systems.
We implement appropriate technical and organisational measures to safeguard it against unauthorised access, alteration, disclosure, or destruction.

We keep your data only for as long as necessary to fulfil the purposes outlined in this policy and to meet any legal or accounting obligations.

6. Sharing Your Data

We only share your personal data with trusted third parties where necessary to provide our services, including:

  • Payment processors (e.g. Shopify Payments, PayPal)

  • Delivery and courier companies

  • Email and marketing platforms (for subscribed users)

All third parties must respect your data and process it lawfully.
We do not sell your personal data to anyone.

7. Your Rights Under GDPR

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Withdraw consent to marketing communications

  • Object to or restrict certain data processing

  • Request data portability

To exercise any of these rights, please contact us at sales@fetlox.com.

8. Cookies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us improve your experience by remembering your preferences and analysing website performance.

Types of Cookies We Use

  • Essential Cookies – Required for the website to function (e.g. shopping cart, checkout).

  • Performance Cookies – Help us understand how visitors use our site so we can improve it.

  • Functional Cookies – Remember your preferences such as language or region.

  • Marketing Cookies – Used to show you relevant adverts and promotions across the web.

Third-Party Cookies

We may use third-party services such as Google Analytics, Meta (Facebook) Pixel, or Shopify analytics to collect data about how visitors interact with our site. These providers have their own privacy and cookie policies.

Managing Cookies

You can choose to accept or reject cookies through your browser settings.
Please note that disabling certain cookies may affect how the website functions.

For more detailed information on managing cookies, visit:
https://www.aboutcookies.org

9. Updates to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements.
The most recent version will always be available on our website, and we encourage you to review it from time to time.

FETLOX
Dedicated to quality, performance, and protecting your privacy.